Frequently Asked Questions

I typically ship out orders within 8-10 business days, but some items ship within 3-7 days. I always strive to ship them out as quickly as possible. Please be aware that shipping times may vary depending on your location.

Please note that USPS delivery dates are estimates and are not guaranteed for USPS Ground Advantage and Priority Shipping. Upgraded shipping options at checkout do not change the processing time. If you need an item by a specific date, please message us before making your purchase so we can work with you to ensure timely delivery. Thank you for your understanding.

All items are made to order with care and intention. Because of this, I’m unable to accept returns or offer refunds at this time.

This policy helps ensure I can continue creating and offering new designs while keeping my business sustainable. As a small, home-based business, accepting returns would create significant financial strain and leave me with items I don’t have the space or ability to resell.

For that reason, I’m unable to accept returns or exchanges for reasons such as fit, preference, or ordering the incorrect size.

However, if there is ever an issue with your order due to an error on my end, please reach out and I will gladly make it right. Please send clear photos showing the issue so I can assist you as quickly as possible.

If you have any questions before placing an order, I’m always happy to help so you can feel confident in your purchase.

Don't let the "unisex" tag fool you! The unisex shirt's designed to flatter everyone. The unisex shirts have a relaxed fit inspired by men's sizing. Ladies, for a classic, fitted look, size down one from your usual women's size. Guys, your regular size is your golden ticket. Remember, a little extra room is part of the relaxed charm! Some of our women's sizes run a bit small, so I'd recommend sizing up on any women's clothing options.

Unisex shirts are Bella Canvas, racerbacks are District, women's muscle tanks are Bella Canvas, sweatshirts are Bella Canvas. Please note that if a specific shirt brand is out of stock, we will do our best to replace it with a similar shirt type to ensure you still receive your order in a timely manner. Although we strive to keep our inventory up to date, inventory shortages can occur due to shortages across the United States. If there is a shortage with an item you ordered, we will notify you as soon as possible.

No. All designs created by North Owl Apparel are the property of North Owl Apparel and are protected by copyright law. No one is authorized to copy, reproduce, distribute, or use any of North Owl Apparel's designs without the express written permission. This includes personal and commercial use. Any unauthorized use will be considered copyright infringement and may result in legal action.

Packages are shipped out USPS Ground Advantage. Tracking numbers are provided and can verify if your item was delivered. Buyers are responsible for ensuring a correct mailing address with their orders and also a secure location for USPS to deliver your package. Once and item is in the hands of USPS, it is out of my control. If a package is delivered but you cannot locate it, please contact your local post office.

Please ensure that your mailing address is correct at checkout. North Owl Apparel is not responsible if a package is sent to an incorrect address. However, if you notice an incorrect address was submitted please contact me right away. I can edit the shipping address before your item is sent out.

The end of the year is a very busy time for USPS and other carriers. Please understand that package arrival dates are only estimates provided by USPS. There may be carrier delays that are out of our shop's control. If you need an item by a specific date, please message me before making your purchase so I can work with you to ensure timely delivery.